FAQ

For detailed information on Eau Claire Express baseball, please visit the topics below:

Express Main Office Hours
Carson Park Ticket Office Hours
Gate Opening Times
Carry-in Policy
Individual Game Ticket Prices
Youth and Senior Tickets
Ticket Vouchers
Online Ticket Purchasing / Print-at-home Tickets
Reserved Seats vs. General Admission vs. Fan Deck
Ticket Upgrade Options
Ticket Exchanges
Mailing Tickets and Will Call
Ticket Back Disclaimer
Rain Policies
Pet Policy
Handicapped Accessibility and Seating
Main Office / Carson Park Address

Express Main Office Hours

Non-Game Days / Off-Season:

Sunday: Closed
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed


Game-Days:

Sunday: 9:00 AM – 2:00 PM
Monday: 9:00 AM – 3:30 PM
Tuesday: 9:00 AM – 3:30 PM
Wednesday: 9:00 AM – 3:30 PM
Thursday: 9:00 AM – 3:30 PM
Friday: 9:00 AM – 3:00 PM
Saturday: 9:00 AM – 3:30 PM

 

Carson Park Ticket Office Hours

Game-Days:
The Carson Park Ticket Office will open one hour prior to scheduled first pitch.

Non-Game Days / Off-Season:
The Carson Park Ticket Office is closed on non-game days and in the offseason

Gate Opening Times

Main gates generally open one hour prior to scheduled first pitch. The one exception is on July 4, when gates open one and a half hours prior to scheduled first pitch.

The Fan Deck will open one hour prior to scheduled first pitch for all home game days, July 4 included. Food and beverage will be served through the end of the game for all nine inning single games. For doubleheaders, the Fan Deck will serve food and beverage starting one hour prior to scheduled first pitch and will continue through the 2nd inning of the second game.

Carry-In Policy

There are no food or beverage carry-ins allowed at Carson Park unless otherwise approved by the Express Front Office Staff. Lawn chairs and blankets may be carried in as long as they do not interfere with the game experience for other fans in attendance. The Express Front Office Staff reserves the right to ask any fan to return their chair or blanket to their vehicle in such cases that it interferes with another fan’s experience.

Individual Game Ticket Prices

Ticket Location   Ticket Price
General Admission $9.00
Reserved Grandstand $11.00
Reserved Box  $14.00
Fan Deck $28.00**


**Fan Deck tickets include unlimited food and Coca-Cola products. Four domestic beer tabs are included with Fan Deck tickets. Premium alcoholic beverages are subject to a $1.00 upcharge. Once four domestic beer tabs are used, any alcoholic beverage is available for $1.00 per drink. 


Youth and Senior Tickets

Kids ages five and younger receive free admission to Express games and do not need a ticket. Any Express fan over the age of five must pay regular ticket prices. The Express do not offer any additional youth or senior discounts, unless part of a special promotion for a specific game exists.

Reserved Seating:

Kids ages five and younger do not need a ticket purchased for them if they plan on sitting on a lap for the length of the game. If a seat is required, then a ticket would need to be purchased for them at the regular reserved seat price. Ages six and older require a ticket.

Ticket Vouchers

All ticket vouchers must be exchanged for dated tickets in accordance with exceptions listed on the voucher at either the main Express office or Carson Park box office. Vouchers do not act as tickets and all fans must have a dated, scannable ticket to enter Carson Park. All vouchers are upgradable for additional cost to different seating areas. Seating locations may vary by date and are based on availability. 

Online Ticket Purchasing / Print-at-home Tickets

Purchase tickets from eauclaireexpress.com and eliminate waiting by printing them at your home or office. No more waiting for your tickets in the mail or waiting in line at the ticket or will call windows at the ballpark.

Here’s how it works. Click here – Simply purchase your seats, print the bar coded tickets and come to the ballpark when you normally would for a game.

Once you arrive, enter Carson Park at either the first or third base entrance gates and bypass the lines at the ticket or will call windows!

Online tickets are available 24/7 at eauclaireexpress.com. Print-at-home tickets are available anytime. Will call delivery option is available until the date of the game and the mail delivery option is available until a few days prior to the date of the game.

Reserved Seats vs. General Admission vs. Fan Deck

Reserved Seats:

Reserved seating means you will have specific assigned seats for a game. A section, row and seat number will be assigned on all reserved seat tickets. Reserved seats are particularly recommended because your seats are guaranteed for the entire game. This is specifically helpful on nights with large crowds or if you will be arriving after the gate opening time.

General Admission:

General admission tickets are tickets that guarantee your entry into the ballpark but do not guarantee seats. Seating is based upon first come, first serve availability in the designated general admission sections. General admission tickets can always be upgraded to reserved seats for a price depending upon the reserved section being upgraded to. It is always a good idea to arrive early to the ballpark if using general admission tickets, therefore improving your odds of more seating availability and finding seats together.

Fan Deck:

Fan Deck tickets include unlimited ballpark fare beginning one half hour prior to scheduled first pitch and continue through the end of the game of single nine inning games. During doubleheaders, food will be served beginning one half hour prior to scheduled first pitch and continue through the end of the 2nd Inning of the second game. Also included with your ticket is unlimited Coca-Cola products. Beverage products will be served beginning one hour prior to scheduled first pitch and continue through the end of the game for all single nine inning games. Four domestic beer tabs are included with Fan Deck tickets. Premium alcoholic beverages are subject to a $1.00 upcharge. Once four domestic beer tabs are used, any alcoholic beverage is available for $1.00 per drink. During doubleheaders, beverages will be available beginning one hour prior to scheduled first pitch and continue through the end of the 2nd Inning of the second game. Seating on the Fan Deck is general admission and based on a first come, first serve availability. Capacity of the Fan Deck is 500 people. There are approximately 250 seats available on the Fan Deck, with the remainder of capacity being standing room only tickets. Groups of 25+ may call the Express Main Ticket Office ahead of time to reserve a block of seating on the Fan Deck. Tickets must be paid in advance for any reservation of seating.

Ticket Upgrade Options

All Express tickets may be upgraded to seating areas of greater value. Ticket upgrades can be made at the Main Ticket Office or at the Carson Park Ticket Office. Upgrades cannot be made online at eauclaireexpress.com. A maximum of one ticket may be used towards the value of higher value ticket. In other words, multiple ticket values MAY NOT be combined to equal the value of another seating section ticket. Ticket upgrade prices are listed below according to which ticket you currently have in your possession:

General Admission:  
Upgrade to Reserved Grandstand:    $2.00
Upgrade to Reserved Box:  $5.00
Upgrade to Fan Deck:  $19.00
Reserved Grandstand:
Upgrade to Reserved Box:  $3.00
Upgrade to Fan Deck:   $17.00
Reserved Box:  
Upgrade to Fan Deck: $14.00


Ticket Exchanges

Dated tickets may be exchanged for a ticket of equal or lesser value for a different home game, as long as it is exchanged at the Main Ticket Office prior to the date of the game of the original ticket. Reserved tickets are based on availability. If the date on your ticket is for a past game, no exchange will be granted.

Mailing Tickets and Will Call

When ordering tickets online and over the phone from the Express office, you may choose to have your tickets mailed to you or placed at the will call ticket window. In either case, tickets must be paid in full before they will be delivered to the appropriate area. If you choose to have your tickets mailed to you, there will be a $1.00 convenience fee added to your ticket order. Please allow five business days from the date of your ticket order for the tickets to arrive at your residence or business. There is no additional charge to leave tickets at will call. The will call ticket window opens one hour prior to scheduled first pitch.

Ticket Back Disclaimer

NOTE AND WARNING: The holder of this ticket assumes all liability and danger incidental to the game of baseball whether occurring prior to, during or subsequent to the actual playing of the game, including specifically (but not exclusively) the danger of being injured by thrown bats, thrown or batted balls, and any vehicular damage by said balls or bats while being driven or parked at the facility and agrees that the participating clubs, their officials, players, the Northwoods League or the City of Eau Claire are not liable for injury in such cases. All fireworks displays are subject to cancellation in the event of adverse weather conditions and no part of the purchase price will be refunded. The Eau Claire Express reserve the right to search any person, their bags, and possessions carried into the ballpark. RESALE, ATTEMPTED RESALE OR DISTRIBUTION OF THIS TICKET IS PROHIBITED WITHIN 1,000 FEET OF THE PHYSICAL STRUCTURE OF THE BALLPARK

Smoking is prohibited only outside the gates of Carson Park due to City of Eau Claire ordinance. The ticket holder grants permission to reproduce his/her likeness. Giveaway quantities are limited. The Eau Claire Express are not liable for any lost or stolen tickets. Game dates, times and promotions are subject to change. GENERAL ADMISSION OR FAN DECK TICKETS GUARANTEE ENTRY TO THE STADIUM, BUT NOT ALWAYS A SEAT.

Rain Policies

The following document outlines Eau Claire Express Baseball’s policies and procedures in the event that we have a game suspended or rained out.

General Admission / Reserved Seating

If the game is postponed before it is open to the public:

All fans can exchange their dated ticket or voucher for a ticket of equal or lesser value at a later date for any future Express regular season home game.

If the game is suspended before it is ruled an official game:

All fans can exchange their dated ticket or voucher for a ticket of equal or lesser value at a later date for any future Express regular season home game.

If the game is called off after it is ruled an official game (after 4.5 innings of play if the Express are ahead, or after 5 innings of play if the Express are losing):

The Eau Claire Express will offer no refund of any kind. This is the universal policy for all patrons at all Eau Claire Express home games when a game is called off, for whatever reason, after it is ruled an official contest.

Fan Deck

If the game is postponed before the fan deck is opened to the public:

Your fan deck ticket can be exchanged at a later date for a fan deck ticket to a future Express regular season home game.

If the game is suspended before it is ruled an official game:

You will be able to stay on the fan deck for a reasonable amount of time to enjoy your food and beverage. The fan deck will remain in full-service a minimum of one hour after the first pitch. Everyone in attendance on the fan deck will be given one general admission voucher, redeemable for any remaining Express regular season home game for the given season.

If the game is called off after it is ruled an official game (after 4.5 innings of play if the Express are ahead, or after 5 innings of play if the Express are losing):

The Eau Claire Express will offer no refund of any kind. This is the universal policy for all patrons at all Eau Claire Express home games when a game is called off, for whatever reason, after it is ruled an official contest.

PLEASE NOTE:

Under no circumstances will cash refunds be issued for games that are rained out. In the event that the last regular season home game of the season is rained out, vouchers for the next season will be issued to all of those in attendance. If the chance of heavy rain is imminent, the opening of the fan deck may be delayed until a decision on whether or not to play the game is determined. If the deck does open, food and beverage serving time may be extended by the Express staff under certain circumstances. Fan deck ticket holders enter the deck at their own risk. Once the deck is entered, there is NO CIRCUMSTANCE where fan deck patrons will receive another fan deck ticket free of charge, regardless of rain. Fan deck ticket holders wishing to sit in general admission so as to not take the chance of using their fan deck ticket for a rainout may exchange their fan deck ticket at the stadium for a ticket to a later regular season Express game. NO CASH REFUNDS WILL BE GIVEN. To find out if a game has been delayed, suspended or postponed, please visit www.eauclaireexpress.com, view the Eau Claire Express Facebook page or call the Main Ticket Office at 715-839-7788.

Pet Policy
Pets are NOT allowed at Carson Park for Express games. The only exception is if there is a special promotion such as a "Bark in the Park" Night or if the pet is a service animal.

Handicapped Accessibility and Seating

Handicapped seating is available at Carson Park on the cement platforms between the Reserved Grandstand and General Admission seating areas on both the first and third base sides of the stadium. In addition, there is handicapped accessibility in front of sections AA and CC of the Reserved Grandstand. All seating in these areas is general admission and considered first come, first serve. Fans attending a game with someone who needs handicapped accessibility may purchase a general admission ticket and ask any Express staff member for a portable chair to sit in the handicapped accessible section with the person they are with.

Main Express Office / Carson Park Address

Main Ticket Office Address (Mailing Address)
102 E. Grand Ave.
Eau Claire, WI 54701

Carson Park Address
702 Carson Park Dr.
Eau Claire, WI 54703