{"id":123,"date":"2016-03-21T20:36:53","date_gmt":"2016-03-21T20:36:53","guid":{"rendered":"https:\/\/northwoodsleague.com\/bismarck-baseball\/?page_id=123"},"modified":"2025-05-02T19:19:18","modified_gmt":"2025-05-02T19:19:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/northwoodsleague.com\/bismarck-larks\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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QUESTIONS? WE’RE HERE TO HELP!<\/h2>\n<\/div>

<\/i><\/i><\/span>How can I contact the Larks office?<\/span><\/a><\/h4><\/div>
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PHONE:<\/strong> 701.557.7600<\/span><\/p>\n

FAX:<\/strong> 701.595.7521<\/span><\/p>\n

MAILING ADDRESS: <\/strong> Bismarck Larks, 201 W Front Ave, Bismarck, ND 58501<\/span><\/p>\n

EMAIL:<\/strong> <\/span>info@larksbaseball.com<\/a><\/p>\n

For Accessible Seating please call the Bismarck Larks Front Office at 701-557-7600.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the Larks office hours?<\/span><\/a><\/h4><\/div>
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The Larks front office hours are typically from 9:00 am to 5:00 pm Monday through Friday.<\/p>\n

During the season, hours are dependent on game day and non-game days. Please call in advance to ensure a staff member will be available to assist.<\/p>\n

All tickets will be held at Will Call, which is located at the Main Gate entrance of the ballpark.<\/p>\n

For Saturday and Sunday games, the Box Office will be open at 10 a.m. and stay open through the game.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the ballpark?<\/span><\/a><\/h4><\/div>
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The Larks play at Bismarck Municipal Ballpark, Dakota Community Bank & Trust Field, which is located at 303 West Front Avenue, right off of Washington.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I get tickets?<\/span><\/a><\/h4><\/div>
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With recent stadium updates, the total capacity at Bismarck Municipal Ballpark, home of Dakota Community Bank & Trust Field is 1,900. Games typically sell out, and the only way to guarantee tickets is through our Flock Membership 7-Game or 4-Game Pack presented by Scheels, or by purchasing online in advance.<\/p>\n

Individual tickets can be purchased over the phone or <\/span>online<\/a><\/strong> and must be paid in full. No saving, reserving, etc. No exchange for any individual tickets once the game has passed. Season ticket holders and Larks Flock Membership members may exchange tickets for any game during the season based on availability.<\/span><\/p>\n

The Larks do offer group tickets (10 or more). A 20% deposit for the tickets is required at the time of purchase. Groups booked less than 2 weeks out must be paid in full at the time of the purchase.<\/p>\n

Catering is available for five areas (Bravera (formally American Bank Center) Home Plate Club, Bravera (formally American Bank Center) Suite Seats, Fireside Tailgate Party Deck, North Dakota Guarantee and Title Clubhouse, Larks Flock Membership Packs). Flyers with information and prices are available under the \u201cTickets\u201d tab on our website or in the ticket office.<\/p>\n

Larks Flock Membership packs consist of a reserved box or bleacher tickets on our top nights. These tickets include all-you-can-eat ballpark food and soda\/water to drink from when the gates open, until the third inning.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>When do the gates to the stadium open on game day?<\/span><\/a><\/h4><\/div>
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Gates open 1 hour prior to game time.<\/p>\n

Larks Flock Membership packs consist of a reserved box or bleacher tickets on our top nights. These tickets include all-you-can-eat ballpark food and soda\/water to drink from when the gates open, until the third inning.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where can I purchase Lark\u2019s gear?<\/span><\/a><\/h4><\/div>
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Merchandise is available at our front office from 9:00 AM to 5:00 PM, Monday through Friday as well as on game days. During the game, fans will be able to purchase Larks gear at Clarks Closet, located on the third-base side of the concourse. You can also purchase online at<\/span> <\/span>larksmerch.com<\/a><\/strong>!<\/span><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is any outside food or drink allowed in the park?<\/span><\/a><\/h4><\/div>
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No food\/coolers\/soda\/water of any kind is allowed in the stadium. Baby bottles will be allowed. Empty water bottles are also permitted.<\/p>\n

No folding\/camping chairs are allowed into the stadium, either. Fans may bring blankets. Strollers are permitted; however, there is no area for storage.<\/p>\n

The Larks offer a complete line of ballpark foods along with numerous unique items. We offer a variety of brews that include both national and local brands to individuals over 21 years of age. If you have a food allergy, our concessions team will try to accommodate to the best of their abilities. Please ask a concession stand manager for assistance. See all of our menus and unique food items under the Team tab on our website.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the Larks promotional photo policy?<\/span><\/a><\/h4><\/div>
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When fans purchase a ticket, they agree to allow the Larks and the Northwoods League, Inc. to reproduce their likeness for promotional purposes. If a fan wishes to not have their photo used for promotional purposes, please email info@larksbaseball.com.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What if I want to bike to the game?<\/span><\/a><\/h4><\/div>
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The Larks, in a matching partnership with Bismarck Parks and Recreation (2022), installed a new bike rack located at the front entrance of Bismarck Municipal Ballpark, home of Dakota Community Bank and Trust field. We encourage fans to choose alternative routes of transportation to Larks games to alleviate additional traffic at games and decrease greenhouse gas emissions normally created by vehicles.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n

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<\/i><\/i><\/span>Rain Out or Delay.<\/span><\/a><\/h4><\/div>
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Games are <\/span>NEVER<\/span><\/u> canceled more than 2 hours before the game per league rules. On the day of the game, weather forecasts are continuously evaluated at the ballpark and all decisions are made as early as possible. The umpires have the final call on whether the game is canceled or not.<\/span><\/p>\n

Fans are welcome to check the status of any game, but if you call more than 2 hours before game time you will receive \u201cthe game is still on until further notice\u201d.<\/p>\n

In the unfortunate event that a game is canceled\/postponed, it is first posted on our website homepage and through our <\/span>Facebook<\/a> and <\/span>Twitter<\/a> pages. Area radio and television stations are next to be notified and many include updates in their news breaks.<\/span><\/p>\n

If a game is canceled, your game ticket is good for the rescheduled game.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>If I have a ticket for a game that is postponed before gates open, what are my ticket options?<\/span><\/a><\/h4><\/div>
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The full value of your ticket is good for the rescheduled game. The Larks front office will notify ticket holders of the rescheduled game date and time. Contact your Larks ticket representative for rescheduling.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>If I have a ticket for a game that is canceled before gates open and not rescheduled in the current season, what are my ticket options?<\/span><\/a><\/h4><\/div>
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The ticket holder will receive an account credit for the value of their ticket to a game in the following season.<\/span><\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What if a game starts and there is a rain delay?<\/span><\/a><\/h4><\/div>
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If it begins raining during a game, there may be a rain delay. Typically the game will restart after the rain shower goes through and food\/beverage will still be served during the delay.<\/p>\n

If a game is rained out prior to the conclusion of the 5th inning or prior to the gates opening, all tickets will be good for the rescheduled game later that season.<\/p>\n

If the rainout occurs 2 hours after the gates have opened but ends before the 5<\/span>th<\/span><\/sup>inning, all Group Areas featuring all-inclusive food\/beverage will be considered used in full and can only be redeemed for a bleacher ticket at the rescheduled game.<\/span><\/p>\n

If the game is shortened due to rain but has been played beyond the required 5 innings to make it a complete game, all tickets will be considered used and will have no value at the ticket office. All promotions, dates, and times subject to change without notice.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How much is parking?<\/span><\/a><\/h4><\/div>
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Parking is complimentary on game days. There is also Reserved Parking with a VIP Parking Pass or if you have an Accessible Parking sticker on the vehicle.<\/p>\n

*Update* There has been a gravel parking lot added to the current lot in the Northwest Corner that is available for patrons to use.<\/strong><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the age minimum to purchase a ticket?<\/span><\/a><\/h4><\/div>
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Children 3 and under receive FREE admission to the game but must sit on an adult\u2019s lap for the duration of the game.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you accept Credit Cards at the Stadium?<\/span><\/a><\/h4><\/div>
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We accept all major Credit Cards at all our Concession Stands, Ticket Offices, and Clark\u2019s Closet. We do have an ATM at the ballpark in the merchandise tent.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where is the shady side of the stadium?<\/span><\/a><\/h4><\/div>
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Directly behind Home Plate is a covered awning that protects you from all aspects of the weather. The 3rd base side also receives shade for later games due to the sunset.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>May fans keep baseballs that land in the seating areas?<\/span><\/a><\/h4><\/div>
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YES, you may keep any baseball that is thrown or batted into the seating areas. Fans are encouraged to pay attention at all times to the playing field because baseballs can come your way at any point during or before the game. However, you can exchange that baseball for a $2 bill courtesy of BNC Bank at the box office.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is smoking permitted at the ballpark?<\/span><\/a><\/h4><\/div>
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There is a ZERO TOLERANCE policy on smoking in the ballpark. This includes any type of vaping or e-cigarettes as well. If a guest chooses to smoke, they must exit the stadium and smoke at least 20ft away from entrances according to Bismarck Parks and Recreation District smoking policies.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>If I leave the stadium, will I be able to re-enter?<\/span><\/a><\/h4><\/div>
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If fans wish to exit the stadium, under only special circumstances an usher will put a mark on the exiting fans\u2019 hand. Only fans that have a mark or unscanned ticket will be able to re-enter the gates.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>If I am singing the national anthem or throwing out the first pitch, where do I go before the game?<\/span><\/a><\/h4><\/div>
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National Anthem, first pitch, etc. will meet at the Mann Signs Fan Promotions Table about 40 minutes prior to game time. The Mann Signs Fan Promotions Table is on the main concourse in front of the Clarks Classics concession stand.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Interested in hosting a SPLIT THE POT RAFFLE for your non-profit?<\/span><\/a><\/h4><\/div>
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Contact us at info@larkscommunityfund.com <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

FLOCK MEMBER FAQ’S<\/h2>\n<\/div>

<\/i><\/i><\/span>What if I can't come to my scheduled game?<\/span><\/a><\/h4><\/div>
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If you can\u2019t make it to a game, no worries! Follow these steps below to make sure your tickets don\u2019t go to waste.<\/p>\n

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  1. Call our Front Office at 701-557-7600 and press \u201c1\u201d for assistance.<\/li>\n
  2. We will swap out your ticket for a different game of your choice, as long as we have availability. It won\u2019t be your specific seat but it will be a box seat as close to your original seat as possible!<\/li>\n
  3. If you can\u2019t make it to a different game of your choice, you can login to your account and sell your tickets through our NWL Ticket Exchange Program<\/li>\n<\/ol>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>How do I create an account?<\/span><\/a><\/h4><\/div>
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    Watch this video for a step by step tutorial on how to create an account.<\/p>\n

    https:\/\/www.youtube.com\/watch?v=pGaibV0c6Ss<\/a><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>How do I use the Northwoods League ticket exchange?<\/span><\/a><\/h4><\/div>
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    Watch the video below for a step by step tutorial on how to use the Northwoods League ticket exchange.<\/p>\n

    https:\/\/www.youtube.com\/watch?v=zgxtyTqxq_Q<\/a><\/p>\n<\/div><\/div><\/div>

    <\/i><\/i><\/span>How do I share tickets digitally?<\/span><\/a><\/h4><\/div>
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    Can\u2019t make it to a game or just trying to share tickets with your family, friends or group? All it takes is two easy step to get everyone their tickets!<\/p>\n

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    1. Login to your account and send yourself the PDF version of your tickets.<\/li>\n
    2. Forward that email to the person(s) you are wanting to share the ticket with!<\/li>\n<\/ol>\n<\/div><\/div><\/div>

      <\/i><\/i><\/span>What do I need to know about the buffet?<\/span><\/a><\/h4><\/div>
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      You have your Flock Membership, you have your tickets, and now all you need is some good grub! Here is what you need to know for food come game day:<\/p>\n