When trying to access a live Northwoods League + event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Northwoods League +, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

• Chrome
• Firefox
• Microsoft Edge

One of the most common issues seen by Northwoods League + users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi network.
• Close the browser that had Northwoods League + open / the Northwoods League + app.
• Shut down your device.
• Unplug your Wi-Fi router / modem from power for 1-2 minutes.
• Plug your Wi-Fi router / modem back into power.
• Restart device, open Northwoods League + app / in browser

4.4.1 IMPROVE YOUR WI-FI SIGNAL

• Move to a more central location / closer to your device.
• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference.
• Move router off the floor.

4.4.2 CONNECT YOUR COMPUTER DIRECTLY TO MODEM

• Close the browser that had Northwoods League + open.
• Shut down your computer.
• Unplug your modem from power for 1-2 minutes.
• Plug your modem back into power.
• Turn computer on, plug computer into modem via ethernet cable.
• Open Northwoods League + in a browser

If none of the above works, and you continue to have the same issues, please consider contacting your Internet Service Provider.

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

4.3.1 SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

Northwoods League + works best over 4G and Wi-Fi networks. As Northwoods League + uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Northwoods League +. Try troubleshooting here or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

4.3.2 CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

4.2.1 CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for Northwoods League +. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Northwoods League + content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

• Speed Test (Select the New York option as a baseline)

4.2.2 YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using Northwoods League +, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Northwoods League +.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

4.2.3 INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

4.1.1 MINIMUM SYSTEM REQUIREMENTS

• A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Northwoods League +. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Northwoods League + content at its highest video quality.

4.1.2 MINIMUM WINDOWS REQUIREMENTS

• Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
• One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
  • Firefox
  • Macromedia Flash Player 10.1
  • Video adapter and monitor: Super VGA (1024×768) or higher

4.1.3 MINIMUM MAC REQUIREMENTS

• PowerPC G3 600 MHz
• Pentium III 1GHz with a minimum of 512MB of memory
• Mac OS X 10.4+
• Firefox v1.5+
• Micromedia Flash Player 10.1
• Video adapter and monitor: Super VGA (1024×768) or higher

4.1.4 BROWSER COMPATIBILITY

• Northwoods League + is available on Chrome, Firefox, Safari and Edge

4.1.5 MINIMUM MOBILE DEVICE REQUIREMENTS

• Android OS 4.3 or above
• iOS 9 or above