{"id":34021,"date":"2024-01-04T20:05:46","date_gmt":"2024-01-04T20:05:46","guid":{"rendered":"https:\/\/northwoodsleague.com\/la-crosse-softball\/?page_id=34021"},"modified":"2026-02-03T10:01:44","modified_gmt":"2026-02-03T16:01:44","slug":"group-outing-faq","status":"publish","type":"page","link":"https:\/\/northwoodsleague.com\/la-crosse-steam\/groups\/group-outing-faq\/","title":{"rendered":"Group Outing FAQ"},"content":{"rendered":"

Below is a list of common questions, policies, and procedures for our La Crosse Loggers, La Crosse Steam, and Copeland Park & Events Center group outings. If you have additional questions, please contact our group sales representatives at 608-796-9553 or groups@lacrosseloggers.com<\/p>\n<\/div><\/div><\/div>

BOOKING PROCESS<\/span><\/strong><\/h2><\/div>

<\/i><\/i><\/span>How do I book a group outing at Copeland Park?<\/span><\/a><\/h4><\/div>
\n

If you are interested in booking a group outing with the La Crosse Loggers, La Crosse Steam, or Copeland Park & Events Center, email groups@lacrosseloggers or call 608-796-9553. Our staff would be happy to help you plan your next outing!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How many people are required to book an outing?<\/span><\/a><\/h4><\/div>
\n

A minimum number of 20 people are required to book most areas at Copeland Park.<\/span><\/p>\n

A minimum number of 100 people are required to exclusively book a deck or terrace for a Loggers game or the picnic tent for a Loggers or Steam game. If a group is less than 100, they may share the deck, terrace, or picnic tent with another group.<\/span><\/p>\n

Other group ticket experiences may include additional minimum requirements for discounts such as our tiered ticket discounts in the grandstand.<\/span><\/p>\n

If a minimum requirement is not reached, we will charge additional tickets to reach the minimum or reverse discounts depending on the space and minimum requirement.<\/span><\/p>\n

For large groups, we can reserve one or more areas based on the group size. Our group sales representatives will work with a group leader to reserve appropriate spaces depending on estimated group size.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Is my ticket price included with my group outing?<\/span><\/a><\/h4><\/div>
\n

Yes, your game\/event ticket is included with all group areas in the ballpark.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Do kids receive a discount?<\/span><\/a><\/h4><\/div>
\n

Loggers & Steam:<\/i><\/b> Yes, for youth 12 and under the price would be $15 for all group areas. Throughout the ballpark, children 3 and under are free.<\/span><\/p>\n

Copeland Events:<\/i><\/b> There may be some discounts for kids depending on the event. Your group sales representative will be able to provide event specific information.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What is the initial cost to book an outing at Copeland Park?<\/span><\/a><\/h4><\/div>
\n

To book an outing for a Loggers or Steam game, a 25% deposit is required within two weeks of booking. Then, 7-10 days prior to your event, final numbers and a final payment are due. The final invoice for outings in a private cabin, party deck, open air suite, field club, and pre-game picnic will include a 5% gratuity. Once final payment is received, all tickets would then be issued to your group.<\/span><\/p>\n

For other events at Copeland Park, your group sales representative will inform you of any required deposit payment or payment in full at time of booking. Outings including food\/beverage may have a 5% gratuity added to the final invoice. If applicable, the group sales representative will also provide dates for final numbers, gratuity policies, and final payments.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How are my group tickets distributed?<\/span><\/a><\/h4><\/div>
\n

We have a variety of distribution options for tickets including emailing, will call, or dropping off tickets (limited to availability and distance). Our ticketing system also allows us to set up a link for your attendees to RSVP and\/or pay for their tickets, making it easier on the group leader. Our group sales representatives will work with the group leader to choose the best ticket distribution option for your group.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

GAMEDAY INFORMATION<\/span><\/strong><\/h2><\/div>

<\/i><\/i><\/span>What time does my group area open?<\/span><\/a><\/h4><\/div>
All group areas for Loggers and Steam games will open 65 minutes prior to first pitch. If you would like to decorate or set up, please coordinate with your group sales representative about early entry for a few people.<\/span><\/p>\n

If your group is attending an event at Copeland Park that is not a Loggers or Steam game, work with your group sales representative to review the times for your outing.<\/span><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Where does my group enter the park?<\/span><\/a><\/h4><\/div>
Most groups will enter through the front gates unless otherwise indicated by your group sales representative. Private cabin attendees for Loggers games will enter through the private cabin entrance off of Copeland Ave.<\/span><\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Where is my group area located?<\/span><\/a><\/h4><\/div>
\n

\"\"<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

COMMON QUESTIONS<\/span><\/strong><\/h2><\/div>

<\/i><\/i><\/span>How long is food and beverage available for our group at a Loggers or Steam game?<\/span><\/a><\/h4><\/div>
\n

Food and beverage will be available starting when gates open. There are special circumstances where gates will be opened earlier than food & beverage beginning, and a group sales representative will communicate this to a group leader when appropriate.<\/span><\/p>\n

For private cabins at Loggers games, food service will be available until the conclusion of the 7th inning or three (3) hours after gates open, whichever comes first. Our group hospitality attendees will inform group leaders in advance of when it will close to provide a \u201clast call\u201d. <\/span><\/p>\n

For party decks and open air suites at Loggers games, food service will be available until the conclusion of the 7th inning or three (3) hours after gates open, whichever comes first.<\/span><\/p>\n

For pre-game picnics, food service will be available for 90 minutes after gates open. For Steam doubleheaders, our group sales representatives will work with the group leader to set a 90 minute time frame for food to be served.<\/span><\/p>\n

For the field club\/open air suites at Steam games, food service will be available until the conclusion of the 5th inning or two (2) hours after gates open, whichever comes first. For doubleheaders, food service will be available until the end of the 2nd inning of the second game.<\/span><\/p>\n

For Loggers games, alcohol will be sold\/served until the end of the 8th inning. Fridges in the private cabins will be closed during the 8th inning. For Steam games, alcohol will be sold\/served until the end of the 6th inning on single gamedays and the end of the 5th inning of the second game for doubleheaders. For Loggers and Steam, alcohol sales\/service may be closed early if there were game delays. In these cases, staff will inform patrons of any early closures.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>How do the drink tabs work for cabins, decks, open air suites, and field club?<\/span><\/a><\/h4><\/div>
\n

For attendees where tickets include 3 beers for adults 21+, you will be asked to show your ID to receive a wristband for your area which includes the 3 drink tabs. These tabs may only be used on beer\/seltzer cans (some exclusions may apply). If an attendee under 21 has an \u201cadult\u201d ticket that would include the drink tabs, we are unable to give the drink tabs to another attendee 21+. Similarly, if you have any unused tickets for your group, we are unable to provide drink tabs\/wristbands for those tickets. Tabs do not rollover to your next visit at Copeland Park.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Are the party decks open for a Steam game?<\/span><\/a><\/h4><\/div>
\n

Our Coors Light Chill Zone and Northwestern Mutual Club Deck are reservable for groups for Steam games. Unlike tickets in these areas for Loggers games, these tickets do not include food and beverage. If you are looking for tickets including food and beverage for a Steam game, consider our field club, open air suite, or pre-game picnic.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Can I carry in food products or beverages for my group?<\/span><\/a><\/h4><\/div>
\n

No, outside food and drink are not allowed inside the ballpark. If you would like to bring in a cake\/cupcakes for your group as part of your outing, please check with your group sales representative beforehand.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Is there going to be enough seating for every member of our group?<\/span><\/a><\/h4><\/div>
\n

If you would like a setting where every member of the group has an assigned seat for the entire Loggers or Steam game, a grandstand outing or pre-game picnic is recommended. Our cabins, decks, suites, and field club are seen as a social atmosphere, with some bar stools and tables\/chairs, but may not have enough for every member of your group.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Can we decorate our area at Loggers and Steam games?<\/span><\/a><\/h4><\/div>
\n

Yes, you are allowed to bring in balloons or other decorations. Should you choose to do so, we do not allow banners or signage to hang inside or out of the group area where they can be seen by other game attendees. Any decorations should not cover sponsor signage. Please coordinate ahead of time with your group sales representative about decorations and acceptable placement of any banners or signage.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>Can I bring swag items or giveaways for our attendees?<\/span><\/a><\/h4><\/div>
\n

You are welcome to bring swag items or giveaways for your attendees as long as they are items not already sold in our Pro Shop. Please coordinate with your group sales representative to ensure your swag items or giveaways follow guidelines.<\/span><\/p>\n

Our Loggers & Steam Pro Shop provides a variety of options for door prizes and giveaways for your group. When purchasing for your group, discounts may apply. Our group sales representatives can assist in purchasing items from the Pro Shop. <\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

WHAT’S INCLUDED<\/strong><\/span><\/h2><\/div>

<\/i><\/i><\/span>What is all included when booking one of the cabins, right field deck areas, or open air suites for a Loggers game?<\/span><\/a><\/h4><\/div>
\n

All patrons in the cabins and decks will receive a meal consisting of favorite ballpark foods, unlimited water and Pepsi products, and 3 beers for adults 21+. For the meal, groups in a cabin will have a private buffet, whereas individuals on the decks will show their wristband at the party deck concession stand to get their food. Additional beers may be purchased at the deck bar for a discounted rate. Our group sales representatives will work with group leaders to set menus for cabin events. All groups will also receive a specialty P.A. announcement and welcome during the night!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What is included in the open air suites or field club for a Steam game?<\/span><\/a><\/h4><\/div>
\n

All patrons in the open air suites or field club will receive a meal consisting of favorite ballpark foods, unlimited water and Pepsi products, and 3 beers for adults 21+. For the meal, groups will show their wristband at the main concessions to get their food. All groups will also receive a specialty P.A. announcement and welcome during the night!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What is included in the pre-game picnic for Loggers and Steam games?<\/span><\/a><\/h4><\/div>
\n

All patrons for a pre-game picnic will receive a meal consisting of favorite ballpark foods, water, and pepsi products as well as assigned seats in the grandstands. The meal will be served in the picnic tent along the first base side. If the group reaches the minimum of 100 people to have the picnic tent be private, our group sales representatives will work with group leaders to set menus for the event. All groups will also receive a specialty P.A. announcement and welcome during the night!<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

OTHER POLICIES<\/strong><\/span><\/h2><\/div>

<\/i><\/i><\/span>What is the refund policy?<\/span><\/a><\/h4><\/div>
\n

All sales are final at the time of purchase and full payment. No refunds will be offered, including for unused tickets.<\/span><\/p>\n

If for any reason you must cancel an event with the Loggers or Steam, the Loggers or Steam must be notified at least 30 days before the scheduled game date in order to receive a full refund of your deposit. A cancellation within 30 days of the scheduled game will result in a loss of your deposit.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>I have unused tickets. Can I receive a refund?<\/span><\/a><\/h4><\/div>
\n

Due to the ordering of food and\/or reservation of a seat, we are unable to refund any unused tickets once a group\u2019s final numbers are submitted. When your group has submitted your final numbers, we can almost always add additional tickets; however, we are unable to reverse any after that point.\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/i><\/i><\/span>What is the rain policy for group areas?<\/span><\/a><\/h4><\/div>
\n

No refunds are allowed.<\/span><\/p>\n

Loggers Games:<\/b><\/i><\/p>\n

In the event of bad weather, the best place to find out if the game has been canceled or postponed is our website or on the Loggers social media sites. If we need to cancel a game, we\u2019ll immediately put a story on the website describing any details of when the game will be rescheduled and how to redeem your tickets.<\/p>\n

If a game is rained out prior to the conclusion of the 5th inning, all tickets for reserved seats can be redeemed at the Loggers Ticket Office for any other game remaining in the 2026 regular season.<\/p>\n

If a game is rained out prior to the gates opening, all tickets can be redeemed at the Loggers Ticket Office for any game remaining in the 2026 regular season, based on availability.<\/p>\n

If the rainout occurs three (3) hours after the gates have opened, regardless of how much of the game has been played, all Northwestern Mutual Club Deck tickets, suite tickets, deck tickets, and group cabin tickets will be considered used in full and can only be redeemed for a reserved seat for another game during the 2026 regular season, based on availability.<\/p>\n

If the rainout occurs 90 minutes after the gates have opened, regardless of how much of the game has been played, all picnic tickets will be considered used in full and can only be redeemed for a reserved seat for another game during the 2026 regular season, based on availability.<\/p>\n

If the rainout occurs less than three (3) hours after the gates open, all deck\/cabin\/suite tickets will be valued as a half price deck\/cabin\/suite coupon and can be redeemed for any other game remaining in the 2026 regular season, based on availability. <\/p>\n

If the game is shortened due to rain but has been played beyond the required five (5) innings to make it a complete game, all tickets will be considered used and will have no value at the Loggers Ticket Office.<\/p>\n

If the game is shortened due to rain, the Loggers staff will attempt to contact all picnic, deck, suite, and cabin parties prior to them leaving the park that night.<\/p>\n

Steam Games:<\/b><\/i><\/p>\n

If a game is rained out prior to the conclusion of the 5th inning, all tickets for reserved seats and decks can be redeemed at the La Crosse Steam Ticket Office for reserved seat tickets to any other game remaining in the 2026 regular season.<\/p>\n

If a game is rained out prior to the gates opening, all tickets can be redeemed at the La Crosse Steam Ticket Office for any game remaining in the 2026 regular season, based on availability.<\/p>\n

If the rainout occurs two (2) hours after the gates have opened, regardless of how much of the game has been played, all field club tickets and suite tickets will be considered used in full and can only be redeemed for a reserved seat for another game during the 2026 regular season, based on availability. <\/p>\n

If the rainout occurs 90 minutes after the gates have opened, regardless of how much of the game has been played, all picnic tickets will be considered used in full and can only be redeemed for a reserved seat for another game during the 2026 regular season, based on availability.<\/p>\n

If the rainout occurs less than two (2) hours after the gates open, field club and suite tickets will be valued as a half-price field club or suite coupon and can be redeemed for any other game remaining in the 2026 regular season, based on availability.<\/p>\n

If the game is shortened due to rain but has been played beyond the required five (5) innings to make it a complete game, all tickets will be considered used and will have no value at the La Crosse Steam Ticket Office.<\/p>\n

If the game is shortened due to rain, the La Crosse Steam staff will attempt to contact all picnic, field club, and suite parties prior to them leaving the park that night.<\/p>\n

Copeland Events:<\/b><\/i><\/p>\n

Concerts are a rain or shine event, and will go on unless extreme inclement weather is imminent. All sales are final and there are no refunds. Please visit the respective social media accounts for up-to-date information.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":33704,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-34021","page","type-page","status-publish","hentry"],"yoast_head":"\nGroup Outing FAQ - La Crosse Steam<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/northwoodsleague.com\/la-crosse-steam\/groups\/group-outing-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Group Outing FAQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/northwoodsleague.com\/la-crosse-steam\/groups\/group-outing-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"La Crosse Steam\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-03T16:01:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/northwoodsleague.com\/la-crosse-steam\/wp-content\/uploads\/sites\/36\/2026\/02\/CopelandPark_Steam_NoHeader-885x1024.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/northwoodsleague.com\/la-crosse-steam\/groups\/group-outing-faq\/\",\"url\":\"https:\/\/northwoodsleague.com\/la-crosse-steam\/groups\/group-outing-faq\/\",\"name\":\"Group Outing FAQ - 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