information-policies

 

ACCESSIBILITY

Handicap parking is available in the Joe Faber Field parking lot just south of the stadium. Additional handicap parking is available just west of the Rox ticket office at the west end of the Municipal Athletic Complex. Handicap seating is located on the very top level of the main grandstand section. Those requiring handicap seating may purchase a General Admission ticket and sit in the designated area. There is an elevator in the main lobby that is used to access this area. The Sports Deck, Lodge and Terrace are also handicap accessible. Personnel at the Fan Services desk in the main lobby at Joe Faber Field can help with any questions when you arrive.

ALCOHOLIC BEVERAGES 

No alcoholic beverages may be brought into or taken out through any gate at Joe Faber Field. Minnesota law prohibits the sale of alcoholic beverages to persons under the age of 21. A valid government issued picture ID, showing proof of age, is required for anyone purchasing or consuming alcoholic beverages at Joe Faber Field. Anyone deemed to be intoxicated will be refused further alcoholic beverages and may be asked to leave. Please drink responsibly.

ANIMALS 

With the exception of legitimate service animals, no pets or animals of any kind are allowed into Joe Faber Field. The St. Cloud Rox occasionally allow some animals into the stadium for the sole purpose of participating in pre-scheduled on-field promotions or specialty promotional dates, such as “Park in the Park.”

ANNOUNCEMENTS 

Birthday and anniversary announcement requests can be made by visiting the Fan Services deck in the main lobby of Joe Faber Field.

ATM

There is an ATM available in the main lobby of Joe Faber Field.

AUTOGRAPHS/FAN MAIL 

Autograph opportunities prior to any game cannot be guaranteed. Guests seeking autographs are asked to comply with the safety instructions given by our staff. Guests may write to specific players requesting an autograph, however, each player responds to fan mail as he is able. Mail for Rox players, associated personnel and broadcasters can be sent to:

St. Cloud Rox
Attn: Fan Mail
PO Box 7216
St. Cloud, MN 56301

If a guest wishes to obtain an autograph in this manner, it is recommended to include the item and a self-addressed, postage-paid envelope or box with the request. There is no guarantee that items sent to a particular player will be returned. The St. Cloud Rox are not responsible for items not signed or returned safely to the sender.

Rox players sign autographs after the game on top of the first base clubhouse ramp located in the main lobby. On occasion, there may be a post-game promotion that prohibits autographs in the lobby after a game. Additionally, following Sunday home games, kids are permitted to go onto the field and obtain autographs from Rox players.

BABY CHANGING 

Baby changing tables are available in the restrooms located in the main lobby. If a more private environment is desired, please visit the Fan Services table.

BOX OFFICE 

GAME DAY: Tickets for Rox home games are available at the St. Cloud Rox Box Office located just outside the gates of Joe Faber Field on game days beginning 90 minutes prior to the scheduled start of that day’s game. Tickets can also be purchased by stopping in at the Rox business office located at the west end of the Municipal Athletic Complex, or calling 320-240-9798 from 9 a.m. to three hours prior to game time. Tickets can be purchased online at www.stcloudrox.com 24 hours a day.

NON-GAME DAY: Tickets may be purchased at the Rox business office, located at the west end of the Municipal Athletic Complex, on non-game days Monday through Friday 9 a.m.-5 p.m., by calling 320-240-9798 or at www.stcloudrox.com.

Game tickets may not be re-sold or distributed on stadium grounds at any time.

CARRY-IN ITEMS 

No food, beverage, coolers or pets (except certified assistance dogs) are allowed into Joe Faber Field unless otherwise approved by the St. Cloud Rox Front Office Staff. Blankets and umbrellas may be carried in as long as they do not interfere with the game experience for the fans in attendance. The Rox Staff reserves the right to ask any fan to return their items to their vehicle. To ensure the safety of fans, players and employees, all containers and bags are subject to inspection.

CAMERAS AND VIDEO CAMERAS 

Guests are welcome to bring still cameras into Joe Faber Field. Guests are asked to avoid obstructing the views of others by standing in the aisles when using camera equipment. Tripods and monopods are not permitted. Photography of Joe Faber Field or Rox players cannot be used commercially without written permission from the St. Cloud Rox.

CHILDREN’S ENTRY INTO THE BALLPARK

The St. Cloud Rox offer complimentary admission to children four years old and younger in age for regular season games, provided they are accompanied by an adult with a valid ticket. These children must sit on the lap of the accompanying adult and not occupy an additional seat.

CONCESSIONS

The Rox offer full-service concession stands in the main lobby of Joe Faber Field and next to the first base General Admission seating area.

DESIGNATED DRIVER 

The Rox promote responsible alcohol use. Please visit Fan Services in the main lobby for travel options.

DIAPER BAGS

Infant diaper bags are permitted with no size restriction. Bags are subject to search.

DUGOUTS 

The St. Cloud Rox dugout is located on the first base side of the field. The visitor’s dugout is along the third base side.

ELEVATOR

There is an elevator located in the main lobby of Joe Faber Field.

EMERGENCY EVACUATION 

In case of emergency, you will be directed as to how to orderly evacuate Joe Faber Field by Rox Event Staff and PA announcements.

FAN BEHAVIOR

Any patron(s) displaying the following conduct will be subject to ejection from the stadium:

Interfering with other guests’ ability to enjoy the game, using foul or abusive language or gestures, wearing obscene or indecent clothing, appearing impaired/intoxicated, interfering with the progress of the game or going on to the field (also subject to arrest), and sitting in seats for which they are not properly ticketed. Guests are not to interfere with a ball in play or interrupt the game in any form. Violations of this rule could result in automatic ejection from the ballpark.

FOUL BALLS 

Fans are welcome to keep foul balls hit into the seating areas and public parking areas. Fans are not permitted on the field or in other posted areas to retrieve a ball. Fans can exchange a legal foul ball (one that was being used in that day’s game with a Northwoods League logo) for a gift item at the Fan Services table in the main lobby. No cash back will be given.

GATE TIMES 

The gates at Joe Faber Field open one hour before game time unless otherwise advertised or announced.

GUEST FEEDBACK

Throughout the season, guests are encouraged to express their thoughts about their guest experience at Joe Faber Field by sending an email to info@stcloudrox.com.

LODGE

The Your Home Improvement Company Lodge is located directly above the first base dugout, offers groups of 60 (up to 70) people an exclusive seating area and hospitality. No single or walk-up tickets are available.

LOST CHILD/PARENT

A lost child or parent should be brought immediately to the Fan Service Center located in the main lobby by the main entrance gate.

LOST AND FOUND

Lost and found items (of value or otherwise) should be brought to the Fan Services area located in the main lobby by the main entrance gate. To claim an item, please check at Fan Services during the game or call the Rox Office at 320-240-9798.

MERCHANDISE

The Rox have a merchandise stand located in the main lobby that is open one hour before game time through the end of the game. The merchandise stand has a wide array of Rox items, including shirts, sweatshirts, hats, jerseys, jackets, blankets, stickers, pennants, mini bats, game used broken bats, visors and more. Rox merchandise can also be purchased at the Rox business office or through www.stcloudrox.com. Select retail store in Central Minnesota also have Rox merchandise on hand, including Scheels.

PROFANITY 

Profanity will not be tolerated. Any guest using profanity will be asked to cease or leave the stadium. Violations of this rule may be cause for ejection.

RADIO 

All games are broadcast on 1390 AM – The Fan. They are also web streamed through www.stcloudrox.com.

RAIN CHECK POLICY

In the event five innings of one game are not played, except when the home team is in the lead at the end of 4.5 innings, all tickets in the Reserved, General Admission, Box Seats and Sports Deck sections can be redeemed at the ticket office for any other game remaining in the same year’s regular season at equal or lesser value, based on availability. Suite, Terrace and Lodge tickets can be redeemed for a reserved seat for any other game remaining in the same year’s regular season, based on availability.

RECYCLING

There are many recycling receptacles located around the ballpark. In an effort to be more environmentally friendly, we urge all fans to recycle when applicable.

ROX CARE 

The St. Cloud Rox and their corporate partners continue to provide complimentary tickets for organizations and charities serving disadvantaged children. Fans wishing to learn more about these opportunities should contact the Rox at 320-240-9798.

RUNNING THE BASES

After every Sunday home game, the Rox invite all guests ages 14 and under to run the bases. Guests wishing to participate in the event should proceed to the first base field gate area to access the field following these games.

SAFETY

The St. Cloud Rox ask that you please be aware of the action on the field and watch for flying objects (bats, balls, etc.) hit or thrown into the stands at all times. These objects are capable of causing injury. Please do not run, climb on or jump over any fence or railing at the stadium. The Rox ask that you keep your eyes on the field at all times.

SEAT CUSHIONS 

Guests wishing to use cushioned seats in our seating areas may do so. Guests must provide their own stadium cushion.

SIGNS

The St. Cloud Rox welcome the support of our guests as demonstrated by homemade signs and banners. To ensure that these articles do not distract others, we ask guests to adhere to the following guidelines: banners and signs may not contain advertising or carry disparaging or obscene messages; they may not cover any scoreboards, railings or existing advertising; banners and signs may not be placed in the direct sightline of the batter and/or infringe on the sightlines of other guests during play. The St. Cloud Rox request that all banners and signs pertain to the Rox or baseball and reserve the right to permit or remove any sign or banner from Joe Faber Field at any time.

SMOKING POLICY

Under city ordinance, Joe Faber Field is a smoke free facility. Fans will not be permitted to smoke (including electronic cigarettes) in the stadium. Fans must exit the stadium at the main gate and smoke outside the stadium. A hand stamp will be needed to enter back into the stadium and may only be obtained at the main gate.

SPORTS DECK 

Located down the left field line, the Sports Deck is an all-you-can-eat and all-you-can-drink experience, which includes soda, water and a strong selection of food grilled on site. Domestic beer is available for $1 and craft beer selections at $2. The Sports Deck opens 60 minutes prior to game time (same as the main gates) and provides first come first served standing room with limited seating (some exclusive group areas apply). Sports Deck food is served 45 minutes before game time through the 7th inning or two hours into the game, whichever comes first (on occasion, there could be limited food menu selection after the 3rd inning).

STADIUM EXIT AND RE-ENTRY

Fans who leave Joe Faber Field may receive a hand stamp from the ticket taker at the main entrance gate. A valid hand stamp is required for re-entry to Joe Faber Field for that game only. After the bar code on the game tickets are scanned, they are not valid and will act as an invalid ticket if scanned a second time.

STANDING

Fans that stand in the aisles, walkways or ramp areas may be asked to take a sea as to not obstruct the view and experience of the others.

THROWING OBJECTS

Throwing any object onto the field and/or in the stadium may result in immediate ejection.

TERRACE 

The 3rd Base Terrace, located on top of the third base dugout, offers groups of 35 or more an exclusive seating area and hospitality. The Terrace is a reserved area. No single or walk-up tickets are available.

UMBRELLAS

Umbrellas can be brought into the stadium if inclement weather is possible. Fans are asked to be respectful and mindful of others around them when using their umbrellas.

WEAPONS

Firearms and weapons concealed or otherwise, are not allowed into Joe Faber Field.

WINE SUITE 

The Westside Liquor Wine Suite is located above the grandstand and provides groups of six people an exclusive hospitality suite. This enclosed area features a private indoor seating area with a flat screen TV, catered meal, along with unlimited soft drinks and beer during the game. The Wine Suite is a reserved area. No single or walk-up tickets are available.