Information & Policies
Handicap parking is available in the Joe Faber Field parking lot just south of the stadium. Additional handicap parking is available just west of the Rox ticket office at the west end of the Municipal Athletic Complex. Handicap seating is located on the very top level of the main grandstand section. Those requiring handicap seating may purchase a General Admission ticket and sit in the designated area. There is an elevator in the main lobby that is used to access this area. The Sports Deck, Lodge and Terrace are also handicap accessible. Personnel at the Fan Services desk in the main lobby at Joe Faber Field can help with any questions when you arrive.
The physical address for Joe Faber Field is 5009 Veterans Dr. St. Cloud, MN 56303 (Don’t use this address for mailings) Office phone is 320-240-9798
Guests are urged to arrive at their seats prior to the first pitch. As a courtesy to other guests, please remain at your seat until the play has ended.
No alcoholic beverages may be brought into or taken out through any gate at Joe Faber Field. Minnesota law prohibits the sale of alcoholic beverages to persons under the age of 21. A valid government issued picture ID, showing proof of age, is required for anyone purchasing or consuming alcoholic beverages at Joe Faber Field. Anyone deemed to be intoxicated will be refused further alcoholic beverages and may be asked to leave. Please drink responsibly.
With the exception of legitimate service animals, no pets or animals of any kind are allowed into Joe Faber Field. The St. Cloud Rox occasionally allow some animals into the stadium for the sole purpose of participating in pre-scheduled on-field promotions or specialty promotional dates, such as “Bark in the Park.”
Birthday and anniversary announcement requests can be made by visiting the Fan Services kiosk in the main lobby of Joe Faber Field.
There is an ATM available in the main lobby of Joe Faber Field.
Autograph opportunities prior to any game cannot be guaranteed. Guests seeking autographs are asked to comply with the safety instructions given by our staff. Guests may write to specific players requesting an autograph, however, each player responds to fan mail as he is able. Mail for Rox players, associated personnel and broadcasters can be sent to:
St. Cloud Rox
Attn: Fan Mail
PO Box 7216
St. Cloud, MN 56301
If a guest wishes to obtain an autograph in this manner, it is recommended to include the item and a self-addressed, postage-paid envelope or box with the request. There is no guarantee that items sent to a particular player will be returned. The St. Cloud Rox are not responsible for items not signed or returned safely to the sender.
Rox players sign autographs after the game on top of the first base clubhouse ramp located in the main lobby. On occasion, there may be a post-game promotion that prohibits autographs in the lobby after a game. Additionally, following Sunday home games, kids are permitted to go onto the field and obtain autographs from Rox players.
Baby changing tables are available in the restrooms located in the main lobby. If a more private environment is desired, please visit the Fan Services table.
BEAVER ISLAND SPORTS DECK
Located down the left field line, the Beaver Island Sports Deck is an all-you-can-eat and all-you-can-drink experience, which includes soda, water and an appetizing selection of food grilled on site. Domestic beer is available for $1 and craft beer selections at $2. The Beaver Island Sports Deck opens 60 minutes prior to game time (same as the main gates) and provides first-come, first-served standing room with limited seating (some exclusive group areas apply). Beaver Island Sports Deck food is served 45 minutes before game time through the 7th inning or two hours into the game, whichever comes first (on occasion, there could be limited food menu selection after the 3rd inning).
Special announcements can be provided to the guest services table prior to the 6th inning.
GAME DAY: Tickets for Rox home games are available at the St. Cloud Rox Box Office located just outside the gates of Joe Faber Field on game days beginning 90 minutes prior to the scheduled start of that day’s game. Tickets can also be purchased by stopping in at the Rox business office located at the west end of the Municipal Athletic Complex, or calling 320-240-9798 from 9 a.m. to three hours prior to game time. Tickets can be purchased online at www.stcloudrox.com 24 hours a day.
NON-GAME DAY: Tickets may be purchased at the Rox business office, located at the west end of the Municipal Athletic Complex, on non-game days Monday through Friday 9 a.m.-5 p.m., by calling 320-240-9798 or at www.stcloudrox.com.
Game tickets may not be re-sold or distributed on stadium grounds at any time.
No food, beverage, coolers or pets (except certified assistance dogs) are allowed into Joe Faber Field unless otherwise approved by the St. Cloud Rox Front Office Staff. Blankets and umbrellas may be carried in as long as they do not interfere with the game experience for the fans in attendance. The Rox Staff reserves the right to ask any fan to return their items to their vehicle. To ensure the safety of fans, players and employees, all containers and bags are subject to inspection.
CAMERAS AND VIDEO CAMERAS
Guests are welcome to bring still cameras into Joe Faber Field. Guests are asked to avoid obstructing the views of others by standing in the aisles when using camera equipment. Tripods and monopods are not permitted. Photography of Joe Faber Field or Rox players cannot be used commercially without written permission from the St. Cloud Rox.
CHILDREN’S ENTRY INTO THE BALLPARK
The St. Cloud Rox offer complimentary admission to children four years old and younger in age for regular season games, provided they are accompanied by an adult with a valid ticket. These children must sit on the lap of the accompanying adult and not occupy an additional seat.
If you would like to recognize outstanding service or you have an idea for improvement, please contact the Rox at firstname.lastname@example.org or 320-240-9798
The Rox offer full-service concession stands in the main lobby of Joe Faber Field and next to the first base General Admission seating area.
Credit cards are accepted at Joe Faber Field.
The Rox promote responsible alcohol use. Please visit Fan Services in the main lobby for travel options.
Infant diaper bags are permitted with no size restriction. Bags are subject to search.
The St. Cloud Rox dugout is located on the first base side of the field. The visitor’s dugout is along the third base side.
There is an elevator located in the main lobby of Joe Faber Field.
In case of emergency, you will be directed as to how to orderly evacuate Joe Faber Field by Rox Event Staff and PA announcements.
FALCON NATIONAL BANK 3RD BASE TERRACE
The Falcon National Bank 3rd Base Terrace, located on top of the third-base dugout, offers groups of 35 or more an exclusive seating area and hospitality. The Falcon National Bank 3rd Base Terrace is a reserved area. No single or walk-up tickets are available.
Any patron(s) displaying the following conduct will be subject to ejection from the stadium:
Interfering with other guests’ ability to enjoy the game, using foul or abusive language or gestures, wearing obscene or indecent clothing, appearing impaired/intoxicated, interfering with the progress of the game or going on to the field (also subject to arrest), and sitting in seats for which they are not properly ticketed. Guests are not to interfere with a ball in play or interrupt the game in any form. Violations of this rule could result in automatic ejection from the ballpark.
Fans are welcome to keep foul balls hit into the seating areas and public parking areas. Fans are not permitted on the field or in other posted areas to retrieve a ball. Fans can exchange a legal foul ball (one that was being used in that day’s game with a Northwoods League logo) for a gift item at the Fan Services table in the main lobby. No cash back will be given.
The gates at Joe Faber Field open one hour before game time unless otherwise advertised or announced.
Throughout the season, guests are encouraged to express their thoughts about their guest experience at Joe Faber Field by sending an email to email@example.com.
The Your Home Improvement Company Lodge is located directly above the first base dugout, offers groups of 60 (up to 70) people an exclusive seating area and hospitality. No single or walk-up tickets are available.
Any report of a lost person will be acted on immediately by event personnel to locate and return the person to his or her parent(s), guardian(s) or companion(s). Guests should contact any Law Enforcement Officer, Usher or Event Staff for prompt initiation of lost person search procedures. If a parent, guardian or companion is not located, the lost person will be taken to the base of the press box for further efforts in locating the parent(s), guardian(s) or companion(s).
LOST AND FOUND
Lost and found items (of value or otherwise) should be brought to the Fan Services area located in the main lobby by the main entrance gate. To claim an item, please check at Fan Services during the game or call the Rox Office at 320-240-9798.
If assistance is needed in the stands, please contact the nearest Rox event staff.
The Rox have a merchandise stand located in the main lobby that is open one hour before game time through the end of the game. The merchandise stand has a wide array of Rox items, including shirts, sweatshirts, hats, jerseys, jackets, blankets, stickers, pennants, mini bats, game used broken bats, visors and more. Rox merchandise can also be purchased at the Rox business office or through www.stcloudrox.com.
The National Anthem is performed prior to every home game at Joe Faber Field. To inquire about performing the National Anthem please call (320) 240-9798 or firstname.lastname@example.org
Parking is free at Joe Faber Field (A.K.A. Rock Pile) Parking is located south and southwest of the stadium. Handicap parking spaces are available on a first-come first-serve basis.
Profanity will not be tolerated. Any guest using profanity will be asked to cease or leave the stadium. Violations of this rule may be cause for ejection.
Examples of prohibited behavior include, but are not limited to: throwing objects of any kind; demonstrating unruly behavior; attempting to enter the field of play; engaging in behavior that endangers the safety of athletes, coaches, officials or other guests. Consequences for guests exhibiting prohibited behavior include, but are not limited to: loss of ticket buying privileges, ejection from the Stadium, and/or arrest.
All Rox Baseball games can be heard on 1390AM & 93.9 KNSI. Also, web streamed through www.stcloudrox.com
Radios and Televisions
Handheld radios and televisions are permitted as long as you listen with an earpiece or headphone.
Rox Rain Policy can be found here
There are many recycling receptacles located around the ballpark. In an effort to be more environmentally friendly, we urge all fans to recycle when applicable.
Men’s and Women’s restrooms are located in the main lobby area and by the general admission gate.
The St. Cloud Rox and their corporate partners continue to provide complimentary tickets for organizations and charities serving disadvantaged children. Fans wishing to learn more about these opportunities should refer to the PINCH HITTER CLUB section posted inside the Community menu bar or contact the Rox office directly at 320.240.9798.
RUNNING THE BASES
After every Sunday home game, the Rox invite all guests ages 14 and under to run the bases. Guests wishing to participate in the event should proceed to the first base field gate area to access the field following these games.
The St. Cloud Rox ask that you please be aware of the action on the field and watch for flying objects (bats, balls, etc.) hit or thrown into the stands at all times. These objects are capable of causing injury. Please do not run, climb on or jump over any fence or railing at the stadium. The Rox ask that you keep your eyes on the field at all times.
Guests wishing to use cushioned seats in our seating areas may do so. Guests must provide their own stadium cushion.
All bags, containers or persons are subject to search. Cooperation with game management and security personnel will help maintain Schoonover Stadium as a safe and secure environment for all guests.
The St. Cloud Rox welcome the support of our guests as demonstrated by homemade signs and banners. To ensure that these articles do not distract others, we ask guests to adhere to the following guidelines: banners and signs may not contain advertising or carry disparaging or obscene messages; they may not cover any scoreboards, railings or existing advertising; banners and signs may not be placed in the direct sightline of the batter and/or infringe on the sightlines of other guests during play. The St. Cloud Rox request that all banners and signs pertain to the Rox or baseball and reserve the right to permit or remove any sign or banner from Joe Faber Field at any time.
Smoking is prohibited in all areas within the gates of Joe Faber Field.
Setting up a promotional space and/or distributing banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers, or any other written, printed and/or painted materials in or around Joe Faber Field without the permission of St. Cloud Rox Baseball is prohibited.
STADIUM EXIT AND RE-ENTRY
Fans who leave Joe Faber Field may receive a hand stamp from the ticket taker at the main entrance gate. A valid hand stamp is required for re-entry to Joe Faber Field for that game only. After the bar code on the game tickets are scanned, they are not valid and will act as an invalid ticket if scanned a second time.
Stadium map here.
Fans that stand in the aisles, walkways or ramp areas may be asked to take a seat as to not obstruct the view and experience of the others.
All tailgating activities in the stadium parking areas are subject to the laws and regulations of the City of St. Cloud.
Parking spaces are available on the day of the game on a first-come, first-served basis.
Throwing any object onto the field and/or in the stadium may result in immediate ejection.
Ticket vouchers are based on availability. The ticket voucher does not guarantee you a ticket if the game is already sold out.
All games are streamed via www.stcloudrox.com
Umbrellas can be brought into the stadium if inclement weather is possible. Fans are asked to be respectful and mindful of others around them when using their umbrellas.
Guests should contact the nearest usher for assistance in seating locations, medical emergencies, or for anything else that might make the visit more enjoyable. Ushers are located at top of the walkway ramps.
A water fountain is located next to the concession stand in the main lobby.
Firearms and weapons concealed or otherwise, are not allowed into Joe Faber Field.
The Westside Liquor Wine Suite is located above the grandstand and provides groups of six people an exclusive hospitality suite. This enclosed area features a private indoor seating area with a flat-screen TV, catered meal, along with unlimited soft drinks, wine and beer during the game. The Wine Suite is a reserved area. No single or walk-up tickets are available.