Game Day Staff: (part-time)
Every spring the Madison Mallards look for qualified, customer service oriented, and outgoing individuals to work at the Duck Pond during our next baseball season. All interested candidates are invited to apply. We ask that you complete our online application prior to interviewing for any of our available game day positions. Please review the different positions below prior to applying to know which ones you are most interested in. The Madison Mallards are an equal opportunity employer. All qualified applicants will be considered without regard to age, race, color, sex, religion, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation or preference, or physical or mental disability.
If you have any questions, contact us at firstname.lastname@example.org.
Maynard G. Mallard Mascot – This individual is responsible for creating the ultimate fan experience! From community appearances to interactions during games, Maynard is the face of the Mallards! Must be fun-loving and energetic and available for both games in-season and day time appearances out of season starting as soon as possible. If you’re interested, please email email@example.com.
Concessions Manager – Responsible for ensuring Mallards fans receive the best experience when ordering food or beverages at a Mallards game. Oversee the game-day concessions staff in your concession stand including runners, cashiers, cooks and pourers. Interested candidates should have experience in managing a kitchen environment, and be able to work in a fast paced, hot environment.
Game Day positions:
Beer Pourers – Beer Pourers are expected to have great customer service skills and follow proper alcohol awareness policies. Cash handling and being able to work in a fast-paced environment are major qualifications for this position.
Retail Specialist – Assist Mallards fans in finding the apparel or memorabilia of their choice in the Sports Impressions Just A Game Team Store. Provide a positive experience for the fans while efficiently entering the cash and credit transactions.
Retail Associate – Assist in the stocking and replenishing of Mallards merchandise and memorabilia. Helps with inventorying merchandise and keeping the Team Store clean and orderly on game days.
Concessions (CASHIERS) – Cashiers are the face of the Mallards food and beverage experience. They are expected to greet and accommodate customers with a positive attitude and a smile. Cashiers are responsible for managing cash and credit transactions at each of our concessions areas while processing accurate and timely concessions orders. Interested candidates should have a positive attitude, outgoing personality and work well in group settings.
Concessions (COOK) – Responsible for ensuring Mallards fans receive the freshest food possible in a timely manner. Grillers will follow specific food preparation and sanitation guidelines designed to create a consistently quality product. Interested candidates should have experience in a kitchen environment, and be able to work in a fast paced, hot environment.
Concessions (RUNNERS) – Runners serve as liaisons between the Grillers and Cashiers to fill the customer’s order. They’re focus is on efficiently receiving the customer’s order from the cashier and working with the grillers to produce the products that they need to complete the order. Runners are accessible to customers and should be helpful and responsive to their wants, needs, and concerns. Interested candidates should have a positive attitude and work well in group settings.
Buffet Captain – Oversees the buffets in the different hospitality locations around the ballpark. Makes sure that warmers are on and hot, pans are flipped when nearing empty, buffet is clean and organized, utensils and condiments are filled and needs of customers are met.
Hospitality Servers – Provide service to the suite customers, including but not limited to; preparing the suite with food and beverage for the event, maintaining suite cleanliness, and providing a positive experience for all members of the group. Suite servers must be at least 18 years of age and have an outgoing personality. Must be able to climb stairs and lift 10-15 pounds and hot pans on a regular basis.
Hospitality Runners – Provide food and beverage to the suites; must bring dishes to different locations throughout the ballpark in a timely manner. Must be able to climb stairs and lift 10-15 pounds and hot pans on a regular basis.
Warehouse – Responsible for the movement of product throughout the ballpark as well as helping keep a clean and organized work environment. Warehouse staff consists of a keg moving crew (18 or older) who are responsible for changing and moving beer kegs to keep areas stocked throughout the duration of the event. Other warehouse staff will be responsible for transfer of non-beer related items from storage locations to various concessions locations throughout the park. This position requires some heavy lifting.
Labor Crew Member – Labor crew employees are expected to have a positive attitude, work well in group settings, and be able to work in a fast paced environment and do heavy lifting and moving. The labor crew will be involved in event set up, including but not limited to: flipping event spaces and changing out tables, cleaning, setting up stages and other platforms, putting up walls, and more. Must be able to lift 50 lbs.
Usher – Directs fans to their seats and answers any questions they may have. This requires an increased knowledge of the Duck Pond and its various areas and a willingness to inquire with full-time staff if needed to ensure our fans are receiving the correct information in a kind and timely manner. Ushers are also responsible for maintaining an orderly parking system.
Parking Attendant – Responsible for guiding guests into parking spots within the Mallards lot, ensuring safe entrance into the parking lots, and managing the flow of traffic.
Kids Zone Attendant – Responsible for attending to the Kids Zone games. Must have a friendly and positive attitude and be good with kids and parents. Ability to take and count tickets accurately, handle cash, handle prizes, and assist in the set up and tear down of the Kids Zone every game day.
Dishwashers – Responsible for washing, sanitizing, and storing all dishes and utensils according to proper procedures explained by the concessions manager. Additionally dishwashers will have a role assisting the concessions managers and grillers when there are no dishes.
Ticket Office Staff – Responsible for handling ticketing and will call windows at the Mallards Ticket Office before Mallards home games. Must be great with customer service, counting and handling cash, and staying organized.
Part Time Camera Operators (Volunteer Position)
Each summer the Mallards stream all 37 home games online using a four-camera setup, and are in need of 15 to 20 operators to help work the two cameras located on the first and third-base lines. This is a great opportunity for those in either high school or college to gain some valuable experience shooting a live sporting event while using top-of-the-line video cameras on a tri-pod. These positions are un-paid, but look great on resumes! Typically camera operators report to Warner Park 30 to 45 minutes prior to that night’s first pitch, and are free to leave once the game ends. If interested, please email Cassidy Sepnieski at firstname.lastname@example.org.