Eau Claire Expres Rain Policy

The following document outlines Eau Claire Express Baseball’s policies and procedures in the event that we have a game suspended or rained out.

General Admission / Reserved Seating

If the game is postponed before it is open to the public:

All fans can exchange their dated ticket or voucher for a ticket of equal or lesser value at a later date for any future Express regular-season home game.

If the game is suspended before it is ruled an official game:

All fans can exchange their dated ticket or voucher for a ticket of equal or lesser value at a later date for any future Express regular-season home game.

If the game is called off after it is ruled an official game (after 4.5 innings of play if the Express are ahead, or after 5 innings of play if the Express are losing):

The Eau Claire Express will offer no refund of any kind. This is the universal policy for all patrons at all Eau Claire Express home games when a game is called off, for whatever reason, after it is ruled an official contest.

Fan Deck

If the game is postponed before the fan deck is opened to the public:

Your fan deck ticket can be exchanged at a later date for a fan deck ticket to a future Express regular-season home game.

If the game is suspended before it is ruled an official game:

The fan deck will remain in full service one hour after the first pitch. Eau Claire Express management has the ability to refuse service to any fan deck patron if their actions interfere with the overall experience of players, fans, and staff. Everyone in attendance on the fan deck will be given one general admission voucher, redeemable for any remaining Express regular-season home game for the given season.

If the game is called off after it is ruled an official game (after 4.5 innings of play if the Express are ahead, or after 5 innings of play if the Express are losing):

The Eau Claire Express will offer no refund of any kind. This is the universal policy for all patrons at all Eau Claire Express home games when a game is called off, for whatever reason, after it is ruled an official contest.

PLEASE NOTE:

Under no circumstances will cash refunds be issued for games that are rained out. In the event that the last regular-season home game of the season is rained out, vouchers for the next season will be issued to all of those in attendance. If the chance of heavy rain is imminent, the opening of the fan deck may be delayed until a decision on whether or not to play the game is determined. If the deck does open, food and beverage serving time may be extended by the Express staff under certain circumstances. Fan deck ticket holders enter the deck at their own risk. Once the deck is entered, there is NO CIRCUMSTANCE where fan deck patrons will receive another fan deck ticket free of charge, regardless of rain. Fan deck ticket holders wishing to sit in general admission so as to not take the chance of using their fan deck ticket for a rainout may exchange their fan deck ticket at the stadium for a ticket to a later regular season Express game. NO CASH REFUNDS WILL BE GIVEN. To find out if a game has been delayed, suspended, or postponed, please visit www.eauclaireexpress.com, view the Eau Claire Express Facebook page, or call the Main Ticket Office at 715-839-7788.